Patient Scheduling

The Floating Hospital•New York, NY

About The Position

The Online Referral Specialist (ORS) serves as a liaison between TFH’s Families in Temporary Housing (FTH) team and representatives from the Department of Homeless Services (DHS) and Department of Education (DOE). The ORS processes new referrals submitted online, by fax, or by phone and assists the FTH director and team with other projects as needed. The role involves creating accounts and appointments for new medical patients, coordinating referral information with medical, dental, and mental health teams, maintaining accurate patient demographic and insurance information, and managing the online FTH referral database. The ORS also monitors scheduled DHS appointments, supports department workflow and task delegation, distributes referrals to staff, and updates correspondence when protocols change. The position is based in an assigned workspace in an office and vans. These areas are temperature controlled, have noise kept to a minimum in accordance with professional office practices, and follow a no-smoking policy.

Requirements

High school diploma required.
Expertise in computer systems, including Microsoft Office applications, Athena Medical Records System, and online portal and referral systems.
Ability to download information from web pages, enter information into spreadsheets, populate spreadsheets with online referrals, and generate reports using Excel.
Comfort speaking over the phone and in public, including addressing large audiences.
Ability to explain and teach concepts to others through individual follow-up, training, and presentations.
Ability to effectively manage multiple tasks.
Excellent writing and grammar skills.

Nice To Haves

Bilingual in English and Spanish preferred.
Associate’s or bachelor’s degree preferred.

Responsibilities

Serve as a liaison between DHS shelter personnel and the Families in Temporary Housing team.
Serve as a liaison between DOE personnel, including social workers, guidance counselors, school nurses, and teachers, and the FTH team.
Process referrals submitted through TFH’s online referral platform and create accounts and appointments for new medical patients.
Work with the Registration department to ensure daily medical provider schedules have the correct number of New Visits.
Review new dental-care referrals and coordinate or send information to the Dental team for scheduling.
Review mental-health referrals submitted with medical appointment requests and place an alert in ATHENA for the medical provider when scheduling the medical appointment.
Ensure patient demographic and insurance information from shelter and school referrals is current and accurate.
Maintain the FTH referral database online on TFH’s server.
Assist the FTH Director with other projects as needed.
Monitor daily scheduled “DHS New” appointments to ensure the quota is met.
Promote healthy workflow by ensuring the department understands its duties and delegating tasks as needed.
Distribute online referrals to department staff as needed.
Create or update correspondence to inform the FTH team of protocol changes requiring implementation.