Patient Service Representative - Urgent Care

Advocate Health and Hospitals Corporation • Brookfield, WI

1d • Onsite

About The Position

The Patient Service Representative provides efficient, effective, high-quality customer service and practice support through general office duties, including scheduling, coding, registration, and billing. The role supports providers and patients as part of the ambulatory care team and helps ensure a seamless, compassionate patient experience. Responsibilities include collecting payment at the time of service, entering accurate and current patient billing and insurance information, and assisting clinical staff in maintaining accurate medical records.

The role is based at Aurora Urgent Care locations in New Berlin and Brookfield, Wisconsin. The walk-in clinics provide in-person care for minor illnesses and injuries and operate extended hours. The work involves a high-volume, multitask environment and may include exposure to ill patients and stressful interactions with demanding customers.

Requirements

• High school diploma or equivalent.
• One to two years of related customer service experience.
• Experience handling difficult callers, customers, or patients.

Responsibilities

• Provide efficient, high-quality service to patients arriving for appointments or contacting the clinic by telephone or in person.
• Respond to patient requests for appointments or information about tests and procedures, bills and charges, referrals, and other matters.
• Collect payment at the time of service and enter accurate billing information for patients and payers.
• Follow up accurately on missing billing information.
• Maintain accurate and timely medical records in accordance with practice and medical group standards.
• Support providers and clinical staff as a member of the ambulatory care team.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible spending accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Potential premium pay, incentive pay for select positions, and annual performance-based increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED