Patient Services Representative (Medical Receptionist)

Urgent Care Management or Joint Venture Partner•Cartersville, GA

About The Position

Piedmont Urgent Care is hiring a Patient Services Representative (Medical Receptionist) to serve as the first point of contact for patients and visitors. The role manages front-office operations, performs administrative tasks, and supports clinic workflow to provide a welcoming and efficient patient experience. It is a full-time position with three 12-hour shifts from 7 AM to 7 PM, no overnight shifts, and rotating weekends and holidays. Travel to other Piedmont Urgent Care locations may be required to support staffing and operational needs.

Requirements

High school diploma or equivalent.
At least 1 year of experience as a Medical Receptionist or Patient Services Representative in a medical office or healthcare setting.
Strong communication skills, attention to detail, and ability to multitask in a busy environment.
Experience using Electronic Medical Records (EMR) software.
Ability to work 12-hour shifts from 7 AM to 7 PM, including rotating weekends and holidays.
A proactive, friendly, patient-focused approach to service and ability to work as a team player.
Ability to sit, stand, walk, reach, and use hands and arms throughout the workday.
Manual dexterity and hand coordination sufficient to perform assigned clinical duties.
Ability to occasionally lift or move moderate weight, generally between 20 and 40 pounds.
Vision abilities including close vision, distance vision, and ability to adjust focus.

Nice To Haves

Medical Administrative Assistant certificate.
Experience with EPIC EMR software.

Responsibilities

Greet and assist patients and visitors with a positive attitude, helping them feel comfortable and valued.
Collect and organize patient and business documents while maintaining confidentiality.
Analyze health insurance benefits, verify eligibility, and explain relevant payment policies and billing or collection information to patients.
Determine and collect each patient's financial responsibility, clearly explaining costs.
Assist the practice manager, providers, and other staff to support smooth daily operations.
Understand and enforce healthcare regulatory requirements, including HIPAA and OSHA standards, and handle documentation and processes according to guidelines.
Support staffing and operational needs by traveling to other Piedmont Urgent Care locations as required.
Perform other duties as assigned.