Patient Services Representative (Medical Receptionist)
About The Position
Piedmont Urgent Care is hiring a Patient Services Representative (PSR) to provide a welcoming and efficient experience for patients while supporting front-office operations and clinic workflow. The role includes greeting patients and visitors, handling documentation, verifying insurance benefits, explaining payment policies and billing information, collecting patient financial responsibility, and assisting the practice manager, providers, and other staff. The PSR is expected to maintain confidentiality and follow healthcare requirements such as HIPAA and OSHA. The position works full-time 12-hour shifts from 8 AM to 8 PM, with no overnight shifts, and may require travel to other Piedmont Urgent Care locations to support staffing and operational needs.
Requirements
- High school diploma or equivalent.
- Ability to work 12-hour shifts, including some weekends and holidays.
- Strong communication skills, attention to detail, and ability to multitask in a busy environment.
- Experience using Electronic Medical Records (EMR) software.
Nice To Haves
- Medical Administrative Assistant certificate.
- At least 1 year of experience in a medical office or healthcare setting.
- Experience with EPIC EMR software.
Responsibilities
- Greet and assist patients and visitors in a positive, welcoming manner.
- Collect and organize patient and business documentation while maintaining confidentiality.
- Review health insurance benefits and verify eligibility.
- Provide patients with relevant payment policies, billing information, and collection information.
- Determine and collect each patient's financial responsibility, communicating costs clearly.
- Assist the practice manager, providers, and other staff with daily operations.
- Understand and enforce healthcare regulatory requirements, including HIPAA and OSHA standards.
- Support staffing and operational needs by traveling to other Piedmont Urgent Care locations as required.
Benefits
- Medical, dental, vision, prescription, and pet insurance.
- Paid time off and holidays.
- 401(k) with company match.
- Employee Assistance Program (EAP) and wellness initiatives.
- Leadership opportunities and professional development.
- Flexible schedule with three 12-hour shifts and no overnight shifts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
