Patient Services Representative (Medical Receptionist)
About The Position
Corewell Health Urgent Care is hiring a Patient Services Representative (PSR) to provide a welcoming and efficient patient experience while supporting front-office operations and clinic workflow. The role includes greeting patients and visitors, handling administrative tasks and documentation, verifying insurance benefits, and explaining payment policies and financial responsibilities. The representative also supports clinic staff and helps ensure compliance with healthcare regulations and quality assurance processes. This is a full-time position with three 12-hour shifts from 8 AM to 8 PM and no overnight shifts. Some weekend and holiday work is required. The role may require travel to other Corewell Health Urgent Care locations to support staffing and operational needs. Pay is $17 per hour.
Requirements
- High school diploma or equivalent.
- At least one year of experience in a medical office or healthcare setting is preferred.
- Strong communication skills and attention to detail.
- Ability to multitask in a busy environment and across multiple computer screens.
- Strong computer skills.
- Ability to work 12-hour shifts, including some weekends and holidays.
- Proactive, friendly, patient-focused approach to service.
Nice To Haves
- Medical Administrative Assistant certificate.
- Experience with Electronic Medical Records (EMR) software; EPIC is preferred.
Responsibilities
- Greet and assist patients and visitors in a welcoming and positive manner.
- Collect and organize patient and business documents while maintaining confidentiality.
- Analyze health insurance benefits, verify eligibility, and provide information about payment policies, billing, and collections.
- Determine and collect patients’ financial responsibility and explain costs clearly.
- Assist the practice manager, providers, and other staff with daily operations.
- Understand and enforce healthcare regulatory requirements, including HIPAA and OSHA standards.
- Perform office procedures and general administrative tasks, and operate office medical equipment.
- Oversee compliance with quality assurance programs, CLIA-waived laboratory requirements, and patient result trackers.
- Travel to other Corewell Health Urgent Care locations as required to support staffing and operational needs.
Benefits
- Medical, dental, vision, prescription, and pet insurance.
- Paid time off and holidays.
- 401(k) with company match.
- Employee Assistance Program and wellness initiatives.
- Professional development and leadership opportunities.
- Three 12-hour shifts per week and no overnight shifts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
