Patient Services Representative (Medical Receptionist) - CMA

Piedmont Urgent Care by Wellstreet • Cartersville, GA

4d

About The Position

Piedmont Urgent Care is hiring a Patient Services Representative (PSR) to serve as the first point of contact for patients and visitors and support a welcoming, efficient patient experience. The role manages front-office operations, administrative tasks, and clinic workflow in a fast-paced, team-oriented healthcare setting.

The position is full-time, with three 12-hour shifts from 8 AM to 8 PM and no overnight shifts. The representative may need to travel to other Piedmont Urgent Care locations to support staffing and operational needs.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in a medical office or healthcare setting.
• Strong communication skills, attention to detail, and ability to multitask in a busy environment.
• Experience using Electronic Medical Records (EMR) software.
• Ability to work 12-hour shifts, including some weekends and holidays.
• Friendly, proactive, team-oriented, and patient-focused approach to service.
• Ability to sit, stand, walk, reach, and use hands and arms throughout the workday.
• Manual dexterity and hand coordination sufficient to perform assigned clinical duties.
• Ability to occasionally lift or move moderate weights, generally 20 to 40 pounds.
• Close and distance vision and ability to adjust focus.

Nice To Haves

• Medical Administrative Assistant certificate.
• Experience with EPIC EMR software.

Responsibilities

• Greet and assist patients and visitors, helping them feel welcome and valued.
• Collect, organize, and maintain patient and business documents while preserving confidentiality.
• Review health insurance benefits and verify patient eligibility.
• Explain relevant payment policies and billing and collection information to patients.
• Determine and collect each patient's financial responsibility, communicating costs clearly.
• Assist the practice manager, providers, and other staff with daily operations.
• Understand and enforce healthcare regulatory requirements, including HIPAA and OSHA, and ensure documentation and processes follow applicable guidelines.
• Maintain patient result trackers.
• Travel to other Piedmont Urgent Care locations as needed to support staffing and operational requirements.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, prescription, and pet insurance.
• Paid time off and holidays.
• 401(k) with company match.
• Employee Assistance Program (EAP) and wellness initiatives.
• Leadership opportunities and professional development.
• Flexible schedule with three 12-hour shifts and no overnight shifts.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED