Patient Services Representative (Medical Receptionist) - CMA

Urgent Care Management or Joint Venture Partner•Cartersville, GA

About The Position

Piedmont Urgent Care is hiring a Patient Services Representative (PSR) to serve as the first point of contact for patients and visitors and support efficient front-office operations and clinic workflow. The role involves welcoming patients, handling administrative and business documentation, verifying insurance, communicating payment information, and supporting the practice manager, providers, and staff. The representative must protect confidentiality and follow healthcare requirements, including HIPAA and OSHA standards. Travel to other Piedmont Urgent Care locations may be required to support staffing and operational needs. This is a full-time role with three 12-hour shifts, from 8 AM to 8 PM, and no overnight shifts. The position requires flexibility to work some weekends and holidays. Candidates should have at least one year of experience in a medical office or healthcare setting and be comfortable using electronic medical records. The work includes sitting, standing, walking, reaching, using hands and arms, performing assigned clinical duties, and occasionally moving items weighing approximately 20 to 40 pounds.

Requirements

High school diploma or equivalent.
At least one year of experience in a medical office or healthcare setting.
Strong communication skills, attention to detail, and ability to multitask in a busy environment.
Experience using Electronic Medical Records (EMR) software.
Ability to work 12-hour shifts, including some weekends and holidays.
Proactive, friendly, patient-focused approach to service and ability to work as a team player.
Ability to sit, stand, walk, reach, and use hands and arms throughout the workday.
Manual dexterity and hand coordination sufficient to perform assigned clinical duties.
Ability to occasionally lift or move moderate weight, generally between 20 and 40 pounds.
Close and distance vision and ability to adjust focus.

Nice To Haves

Medical Administrative Assistant certificate.
Experience with EPIC EMR software.

Responsibilities

Greet and assist patients and visitors, helping them feel comfortable and valued.
Collect, organize, and maintain patient and business documents while preserving confidentiality.
Analyze insurance benefits and verify eligibility.
Explain relevant payment policies and billing or collection information to patients.
Determine and collect each patient's financial responsibility, communicating costs clearly.
Assist the practice manager, providers, and other staff to support smooth daily operations.
Understand and enforce healthcare regulatory requirements, including HIPAA and OSHA standards, and handle documentation and processes according to guidelines.
Travel to other Piedmont Urgent Care locations as required to support staffing and operational needs.
Perform other duties as assigned.