Patient Services Representative (Medical Receptionist)

Urgent Care Management or Joint Venture Partner•Allen Park, MI

About The Position

Corewell Health Urgent Care is hiring a Patient Services Representative to provide a welcoming, efficient patient experience and support front-office operations and clinic workflow. The role involves greeting patients and visitors, handling patient and business documentation, verifying insurance, explaining payment policies and billing information, collecting patient financial responsibility, and assisting the practice manager, providers, and other staff with daily operations. The representative also supports compliance with healthcare regulations and quality assurance processes, including CLIA-waived laboratory requirements and patient result tracking. Travel to other Corewell Health Urgent Care locations may be required to support staffing and operational needs. This is a full-time position working three 12-hour shifts, from 8 a.m. to 8 p.m. There are no overnight shifts, though some weekends and holidays are included. Pay is $17 per hour.

Requirements

High school diploma or equivalent.
Strong communication skills and attention to detail.
Ability to multitask in a busy environment and work across multiple screens.
Strong computer skills.
Ability to work 12-hour shifts, including some weekends and holidays.
Proactive, friendly, patient-focused approach to service.

Nice To Haves

Medical Administrative Assistant certificate.
One or more years of experience in a medical office or healthcare setting; preferred.
Experience using Electronic Medical Records (EMR) software; EPIC preferred.

Responsibilities

Greet and assist patients and visitors with a positive attitude, helping them feel comfortable and valued.
Collect, organize, and maintain patient and business documents while preserving confidentiality.
Review health insurance benefits and verify patient eligibility.
Provide patients with relevant payment policies, billing information, and collection information.
Determine and collect each patient's financial responsibility, clearly communicating costs.
Assist the practice manager, providers, and other staff members with daily operations.
Understand and enforce healthcare regulatory requirements, including HIPAA and OSHA standards, and handle documentation and processes according to guidelines.
Perform office procedures and general administrative tasks, and operate office medical equipment.
Oversee compliance with quality assurance programs, CLIA-waived laboratory requirements, and patient result trackers.
Travel to other Corewell Health Urgent Care locations as required to support staffing and operations.