Patient Services Representative (Medical Receptionist)

Urgent Care Management or Joint Venture Partner•Conyers, GA

About The Position

Piedmont Urgent Care is hiring a Patient Services Representative (Medical Receptionist) to provide a welcoming, efficient patient experience and support front-office operations and clinic workflow. The representative greets patients and visitors, handles patient and business documentation, verifies insurance benefits and eligibility, explains payment and billing policies, and determines and collects patient financial responsibility. The role also supports the practice manager, providers, and other staff, and helps ensure compliance with healthcare requirements such as HIPAA and OSHA. The position may require travel to other Piedmont Urgent Care locations to support staffing and operational needs. This is a full-time role with three 12-hour shifts, from 8 AM to 8 PM. No overnight shifts are required. The position requires the ability to work some weekends and holidays and perform duties involving sitting, standing, walking, reaching, and use of hands and arms throughout the workday.

Requirements

High school diploma or equivalent.
At least 1 year of experience in a medical office or healthcare setting is preferred.
Strong communication skills, attention to detail, and ability to multitask in a busy environment.
Experience using Electronic Medical Records (EMR) software.
Ability to work 12-hour shifts, including some weekends and holidays.
Proactive, friendly, patient-focused approach to service and ability to work as a team player.
Ability to sit, stand, walk, reach, and use hands and arms throughout the workday.
Manual dexterity and hand coordination sufficient to perform assigned clinical duties.
Ability to occasionally lift or move moderate weight, generally between 20 and 40 pounds.
Close and distance vision and ability to adjust focus.

Nice To Haves

Medical Administrative Assistant certificate.
Experience using EPIC EMR software.

Responsibilities

Greet and assist patients and visitors, helping them feel comfortable and valued.
Collect, organize, and maintain patient and business documents while preserving confidentiality.
Review insurance benefits and verify eligibility; provide patients with applicable payment policies and billing or collection information.
Determine and collect each patient’s financial responsibility, clearly communicating costs.
Assist the practice manager, providers, and other staff to support smooth daily operations.
Understand and enforce healthcare regulatory requirements, including HIPAA and OSHA, and handle documentation and processes according to applicable guidelines.
Travel to other Piedmont Urgent Care locations as required to support staffing and operational needs.