Patient Services Representative (Medical Receptionist)
About The Position
Corewell Health Urgent Care is hiring a Patient Services Representative (PSR) to serve as the first point of contact for patients and visitors and support welcoming, efficient clinic experiences. The role manages front-office operations, administrative tasks, and clinic workflow in a fast-paced, team-oriented healthcare setting. The position is full-time and works three 12-hour shifts, from 8 AM to 8 PM, with no overnight shifts. Some weekend and holiday work is required, and travel to other Corewell Health Urgent Care locations may be needed to support staffing and operations. Pay is $17 per hour.
Requirements
- High school diploma or equivalent.
- Strong communication skills, attention to detail, and ability to multitask in a busy environment.
- Strong computer skills, including the ability to work efficiently across multiple screens.
- Ability to work 12-hour shifts, including some weekends and holidays.
- A proactive, friendly, patient-focused approach to service.
Nice To Haves
- Medical Administrative Assistant certificate.
- At least one year of experience in a medical office or healthcare setting.
- Experience with Electronic Medical Records (EMR) software; EPIC experience preferred.
Responsibilities
- Greet and assist patients and visitors, helping them feel comfortable and valued.
- Collect and organize patient and business documents while maintaining confidentiality.
- Review health insurance benefits, verify eligibility, and explain payment policies and billing or collection information to patients.
- Determine and collect patients’ financial responsibility and explain costs clearly.
- Support the practice manager, providers, and other staff with daily operations.
- Follow and enforce healthcare regulatory requirements, including HIPAA and OSHA standards.
- Perform office procedures and general administrative tasks, and operate office medical equipment.
- Oversee compliance with quality assurance programs, CLIA-waived laboratory requirements, and patient result trackers.
- Travel to other Corewell Health Urgent Care locations as needed to support staffing and operational requirements.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Prescription benefits
- Pet insurance
- Paid time off
- Paid holidays
- 401(k) with company match
- Employee Assistance Program (EAP)
- Wellness initiatives
- Leadership opportunities
- Professional development
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
