Patient Services Representative (Medical Receptionist) - Braselton
About The Position
Piedmont Urgent Care is hiring a Patient Services Representative to serve as the first point of contact for patients and visitors and support welcoming, efficient clinic operations. The role involves front-office administration, patient documentation, insurance and payment processes, and collaboration with the practice manager, providers, and other staff. The position is full-time, with three 12-hour shifts from 8 AM to 8 PM, no overnight shifts, every other weekend, and rotating holidays. Travel to other Piedmont Urgent Care locations may be required to support staffing and operational needs.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience in a medical office or healthcare setting.
- Strong communication skills, attention to detail, and ability to multitask in a busy environment.
- Experience using Electronic Medical Records (EMR) software.
- Ability to work 12-hour shifts, including every other weekend and rotating holidays.
- Ability to travel to other Piedmont Urgent Care locations as required.
- Proactive, friendly, patient-focused approach to service.
- Ability to sit, stand, walk, reach, and use hands and arms throughout the workday.
- Manual dexterity and hand coordination sufficient to perform assigned clinical duties.
- Ability to occasionally lift or move moderate weight, generally between 20 and 40 pounds.
- Vision abilities including close vision, distance vision, and ability to adjust focus.
Nice To Haves
- Medical Administrative Assistant certificate.
- Experience with EPIC.
Responsibilities
- Greet and assist patients and visitors, helping them feel comfortable and valued.
- Collect and organize patient and business documents while maintaining confidentiality.
- Analyze health insurance benefits, verify eligibility, and explain relevant payment policies and billing or collection information to patients.
- Determine and collect each patient's financial responsibility, communicating costs clearly.
- Assist the practice manager, providers, and other staff with daily operations as needed.
- Understand and enforce healthcare regulatory requirements, including HIPAA and OSHA, and handle documentation and processes according to guidelines.
- Travel to other Piedmont Urgent Care locations as required to support staffing and operational needs.
- Perform other duties as assigned.
Benefits
- Medical, dental, vision, prescription, and pet insurance.
- Paid time off and holidays.
- 401(k) with company match.
- Employee Assistance Program (EAP) and wellness initiatives.
- Leadership opportunities and professional development.
- Flexible schedule with three 12-hour shifts and no overnight shifts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
