Patient Services Representative (Medical Receptionist) - Braselton
About The Position
Piedmont Urgent Care is hiring a Patient Services Representative (PSR) to provide a welcoming and efficient patient experience and support front-office operations and clinic workflow. The role includes greeting patients and visitors, handling patient and business documentation, verifying insurance benefits and eligibility, explaining payment policies and billing information, and determining and collecting patient financial responsibility. The representative also supports the practice manager, providers, and other staff, and helps ensure that clinic processes follow HIPAA and OSHA requirements. The role may require travel to other Piedmont Urgent Care locations to meet staffing and operational needs. This is a full-time position with three 12-hour shifts per week, from 8 AM to 8 PM. The schedule includes every other weekend and rotating holidays, with no overnight shifts. The position requires the ability to sit, stand, walk, reach, and use hands and arms during the workday; perform tasks requiring manual dexterity and hand coordination; occasionally move moderate weights; and use close and distance vision and adjust focus.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience in a medical office or healthcare setting.
- Strong communication skills, attention to detail, and ability to multitask in a busy environment.
- Experience using Electronic Medical Records (EMR) software.
- Ability to work 12-hour shifts, including every other weekend and rotating holidays.
- Ability to travel to other Piedmont Urgent Care locations as required.
- Proactive, friendly, patient-focused approach to service.
- Ability to sit, stand, walk, reach, and use hands and arms throughout the workday.
- Manual dexterity and hand coordination sufficient to perform assigned clinical duties.
- Ability to occasionally lift or move moderate weight, generally between 20 and 40 pounds.
- Close and distance vision and ability to adjust focus.
Nice To Haves
- Medical Administrative Assistant certificate.
- Experience with EPIC.
Responsibilities
- Greet and assist patients and visitors with a positive attitude.
- Collect and organize patient and business documents while maintaining confidentiality.
- Analyze health insurance benefits and verify eligibility.
- Provide patients with relevant payment policies and billing and collection information.
- Determine and collect each patient's financial responsibility, explaining costs clearly.
- Assist the practice manager, providers, and other staff to support daily operations.
- Understand and enforce healthcare regulatory requirements, including HIPAA and OSHA standards.
- Travel to other Piedmont Urgent Care locations as required to support staffing and operational needs.
- Perform other duties as assigned.
Benefits
- Medical, dental, vision, prescription, and pet insurance.
- Paid time off and holidays.
- 401(k) with company match.
- Employee Assistance Program (EAP) and wellness initiatives.
- Leadership opportunities and professional development.
- Flexible schedule with three 12-hour shifts per week and no overnight shifts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
