Patient Services Representative (Medical Receptionist)
About The Position
Piedmont Urgent Care is hiring a Patient Services Representative to serve as the first point of contact for patients and visitors. The role supports a welcoming, efficient patient experience by managing front-office operations, assisting with administrative tasks, and supporting the clinic’s daily workflow. It is suited to someone who enjoys customer service, problem-solving, and teamwork in a healthcare setting. The position is described as full-time, with Monday–Friday eight-hour shifts and no overnight shifts, weekends, or holidays. The description also lists flexibility to work 12-hour shifts, including some weekends and holidays. Travel to other Piedmont Urgent Care locations may be required to support staffing and operations.
Requirements
- High school diploma or equivalent.
- Strong communication skills, attention to detail, and ability to multitask in a busy environment.
- Strong computer skills, including the ability to work efficiently across multiple screens.
- A proactive, friendly, and patient-focused approach to service.
- Ability to work 12-hour shifts, including some weekends and holidays.
Nice To Haves
- Medical Administrative Assistant certificate.
- At least one year of experience in a medical office or healthcare setting.
- Experience using Electronic Medical Records (EMR) software; EPIC experience preferred.
Responsibilities
- Greet and assist patients and visitors, helping them feel comfortable and valued.
- Collect and organize patient and business documents while maintaining confidentiality.
- Analyze insurance benefits, verify eligibility, and explain payment policies and billing or collection information to patients.
- Determine and collect each patient’s financial responsibility, clearly communicating costs.
- Assist the practice manager, providers, and other staff members to support smooth daily operations.
- Understand and enforce healthcare regulatory requirements, including HIPAA and OSHA standards, and ensure documentation and processes follow applicable guidelines.
- Perform office procedures and general administrative tasks, and operate office medical equipment.
- Oversee compliance with quality assurance programs, CLIA-waived laboratory requirements, and patient result trackers.
- Travel to other Piedmont Urgent Care locations as required to support staffing and operational needs.
Benefits
- Medical, dental, vision, prescription, and pet insurance.
- Paid time off and holidays.
- 401(k) with company match.
- Employee Assistance Program (EAP) and wellness initiatives.
- Leadership opportunities and professional development.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
