Patient Services Representative (Medical Receptionist)
About The Position
Piedmont Urgent Care is hiring a Patient Services Representative (PSR), also described as a Medical Receptionist, to support front-office operations and create a welcoming, efficient patient experience. The role involves greeting patients and visitors, handling administrative tasks and documentation, verifying insurance, explaining payment policies and billing or collection information, and collecting patients’ financial responsibility. The representative also supports the practice manager, providers, and other staff with daily clinic operations and helps ensure compliance with healthcare requirements, including HIPAA and OSHA. The position is full-time, with three 12-hour shifts from 8 AM to 8 PM and no overnight shifts. Some weekends and holidays may be required, and travel to other Piedmont Urgent Care locations is required as operational needs arise.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience in a medical office or healthcare setting is preferred.
- Strong communication skills, attention to detail, and the ability to multitask in a busy environment.
- Experience using Electronic Medical Records (EMR) software.
- Ability to work 12-hour shifts, including some weekends and holidays.
- A proactive, friendly, patient-focused approach to service.
Nice To Haves
- Medical Administrative Assistant certificate.
- Experience with EPIC EMR software.
Responsibilities
- Greet and assist patients and visitors with a positive attitude, helping them feel comfortable and valued.
- Collect, organize, and maintain patient and business documentation while protecting confidentiality.
- Analyze health insurance benefits and verify patient eligibility.
- Provide patients with relevant payment policies and billing and collection information.
- Determine and collect each patient’s financial responsibility, communicating costs clearly.
- Assist the practice manager, providers, and other staff to support smooth daily operations.
- Understand and enforce healthcare regulatory requirements, including HIPAA and OSHA, and ensure documentation and processes follow applicable guidelines.
- Support staffing and operational needs by traveling to other Piedmont Urgent Care locations as required.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Prescription benefits
- Pet insurance
- Paid time off
- Paid holidays
- 401(k) with company match
- Employee Assistance Program (EAP)
- Wellness initiatives
- Leadership opportunities
- Professional development
- Flexible schedule
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
