Patient Services Representative (Medical Receptionist)

Urgent Care Management or Joint Venture Partner•Royal Oak, MI

About The Position

Corewell Health Urgent Care is hiring a Patient Services Representative to provide a welcoming, efficient patient experience and support front-office operations and clinic workflow. The role involves greeting patients and visitors, handling patient and business documentation, verifying insurance benefits and eligibility, explaining payment policies and billing information, and determining and collecting patient financial responsibility. The representative collaborates with the practice manager, providers, and other staff to support daily operations, performs administrative and office procedures, and operates office medical equipment. The position also supports compliance with HIPAA and OSHA requirements, quality assurance programs, CLIA-waived laboratory requirements, and patient result tracking. Travel to other Corewell Health Urgent Care locations may be required to support staffing and operational needs. This is a full-time position with three 12-hour shifts per week, from 8 AM to 8 PM, with no overnight shifts. The schedule may include some weekends and holidays. Pay is $17 per hour.

Requirements

High school diploma or equivalent.
Strong communication skills, attention to detail, and ability to multitask in a busy environment.
Strong computer skills and ability to work efficiently across multiple screens simultaneously.
Ability to work 12-hour shifts, including some weekends and holidays.
A proactive, friendly, patient-focused approach to service.

Nice To Haves

Medical Administrative Assistant certificate.
At least one year of experience in a medical office or healthcare setting.
Experience using Electronic Medical Records (EMR) software; EPIC experience preferred.

Responsibilities

Greet and assist patients and visitors in a welcoming and positive manner.
Collect and organize patient and business documents while maintaining confidentiality.
Analyze insurance benefits and verify eligibility; provide patients with payment policy, billing, and collection information.
Determine and collect each patient's financial responsibility and explain costs clearly.
Assist the practice manager, providers, and other staff to support daily operations.
Understand and enforce healthcare requirements, including HIPAA and OSHA standards.
Perform office procedures and general administrative tasks, and operate office medical equipment.
Oversee compliance with quality assurance programs, CLIA-waived laboratory requirements, and patient result trackers.
Travel to other Corewell Health Urgent Care locations as required for staffing and operational needs.