Patient Services Representative (Medical Receptionist)

Urgent Care Management or Joint Venture Partner • Grosse Pointe Farms, MI

1d

About The Position

Corewell Health Urgent Care is hiring a Patient Services Representative (PSR) to serve as a first point of contact for patients and visitors and support efficient front-office operations. The role includes greeting patients, completing administrative tasks, contributing to clinic workflow, and helping create a welcoming patient experience. The schedule is full-time, with three 12-hour shifts from 8 AM to 8 PM and no overnight shifts. The role may require travel to other Corewell Health Urgent Care locations to support staffing and operational needs. Pay is $17 per hour.

Requirements

• High school diploma or equivalent.
• Strong communication skills, attention to detail, and ability to multitask in a busy environment.
• Strong computer skills and ability to multitask across multiple screens.
• A proactive, friendly, patient-focused approach to service.
• Ability to work 12-hour shifts, including some weekends and holidays.

Nice To Haves

• Medical Administrative Assistant certificate.
• At least one year of experience in a medical office or healthcare setting.
• Experience using electronic medical records (EMR) software; EPIC experience preferred.

Responsibilities

• Greet and assist patients and visitors, helping them feel comfortable and valued.
• Collect and organize patient and business documents while maintaining confidentiality.
• Review insurance benefits and verify eligibility; provide patients with payment policies and billing and collection information.
• Determine and collect patients’ financial responsibility, explaining costs clearly.
• Assist the practice manager, providers, and other staff with daily operations.
• Follow and enforce healthcare regulatory requirements, including HIPAA and OSHA standards, and handle documentation and processes according to guidelines.
• Perform office procedures and general administrative tasks, and operate office medical equipment.
• Oversee compliance with quality assurance programs, CLIA-waived laboratory requirements, and patient result trackers.
• Travel to other Corewell Health Urgent Care locations as needed to support staffing and operations.

Benefits

• Medical, dental, vision, prescription, and pet insurance.
• Paid time off and holidays.
• 401(k) with company match.
• Employee Assistance Program (EAP) and wellness initiatives.
• Professional development and leadership opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED