Patient Services Representative (Medical Receptionist)
About The Position
Piedmont Urgent Care is seeking a friendly, detail-oriented Patient Services Representative (PSR) to serve as the first point of contact for patients and visitors. The role supports a welcoming, efficient patient experience by managing front-office operations, completing administrative tasks, and supporting clinic workflow in a team-oriented healthcare setting. This is a full-time position working three 12-hour shifts, from 8 AM to 8 PM, with no overnight shifts. The role may require travel to other Piedmont Urgent Care locations to support staffing and operational needs. The position also requires the ability to work some weekends and holidays.
Requirements
- High school diploma or equivalent.
- Strong communication skills, attention to detail, and ability to multitask in a busy environment.
- Experience using Electronic Medical Records (EMR) software.
- Ability to work 12-hour shifts, including some weekends and holidays.
- A proactive, friendly, and patient-focused approach to service.
- Ability to sit, stand, walk, reach, and use hands and arms throughout the workday.
- Manual dexterity and hand coordination sufficient to perform assigned clinical duties.
- Ability to occasionally lift or move moderate weight, generally between 20 and 40 pounds.
- Close and distance vision, with the ability to adjust focus.
Nice To Haves
- Medical Administrative Assistant certificate.
- At least 1 year of experience in a medical office or healthcare setting.
- Experience with EPIC EMR software.
Responsibilities
- Greet and assist patients and visitors with a positive attitude, helping them feel comfortable and valued.
- Collect and organize patient and business documents while maintaining confidentiality.
- Review health insurance benefits and verify patient eligibility.
- Explain relevant payment policies and billing or collection information to patients.
- Determine and collect each patient's financial responsibility, communicating costs clearly and transparently.
- Assist the practice manager, providers, and other staff members to support smooth daily operations.
- Understand and enforce healthcare regulatory requirements, including HIPAA and OSHA standards.
- Ensure documentation and processes follow applicable guidelines and maintain patient result trackers.
- Travel to other Piedmont Urgent Care locations as needed to support staffing and operational needs.
- Perform additional responsibilities as needed.
Benefits
- Medical, dental, vision, prescription, and pet insurance.
- Paid time off and holidays.
- 401K with company match.
- Employee Assistance Program (EAP) and wellness initiatives.
- Leadership opportunities and professional development.
- Flexible schedule with three 12-hour shifts and no overnight shifts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
