SWFL Eye - Patient Care Representative

US Eye•Fort Myers, FL

2d•Onsite

About The Position

Patient Care Representatives maintain a friendly, professional environment as the first and last point of contact for patients. They are expected to be polite, attentive, and organized to support a positive patient experience. This full-time position is located in Ft. Myers, Florida, and may require travel to other locations as necessary. The job description does not specify the days or hours of work.

Requirements

High school diploma.
Experience with Microsoft Office products.
Prior experience in a customer service role.
Ability to work under pressure and respond positively to patient requests.
Knowledge of relevant materials, methods, instruments, and equipment.
Ability to read, write, and perform mathematical calculations.
Ability to follow oral and written instructions.
Ability to multitask, work in a fast-paced environment, and manage time to meet organizational deadlines and requirements.

Nice To Haves

Associate’s degree.

Responsibilities

Greet and direct patients, visitors, and staff when they enter the practice.
Monitor reception areas throughout the day and provide assistance as needed.
Provide prompt, pleasant patient check-in by verifying information and helping patients with questionnaires and forms.
Print daily team and physician schedules.
Assist walk-in patients and handle scheduling inquiries and prescription or record pick-up as needed.
Communicate pertinent information using telephone and computer software systems.
Cross-check and update next-day charts against the appointment schedule.
Maintain an orderly workspace that supports the integrity and safety of patients and staff.
Make appointment confirmation calls based on the patient appointment schedule.
Collect co-payments, fees for non-covered services, and existing account balances during patient check-out.
Complete essential reports and forms as requested.
Perform additional administrative duties as needed.