SWFL Eye - Patient Care Representative

US Eye•Fort Myers, FL

3d•Onsite

About The Position

Patient Care Representatives maintain a friendly, professional environment as the first and last point of contact for patients. They are expected to be polite, attentive, and organized to enhance the overall patient experience. The position is full-time and located in Ft. Myers, Florida, with travel to other locations as necessary. Days and hours are not specified. Southwest Florida Eye Care is a tri-ophthalmic practice providing eye care through ophthalmologists, optometrists, opticians, technicians, and support personnel. It has served the Southwest Florida area since 2003 and is part of US Eye, a physician-led network of eye care practices with 50 clinics and five surgery centers across Florida, the Carolinas, and Virginia.

Requirements

High school diploma.
Experience with Microsoft Office products.
Prior experience in a customer service role.
Ability to work under pressure and respond positively to patient requests.
Ability to read, write, and perform mathematical calculations.
Ability to follow oral and written instructions.
Ability to multitask, work in a fast-paced environment, and manage time appropriately to meet organizational deadlines and requirements.
Demonstrated knowledge of materials, methods, instruments, and equipment.

Nice To Haves

Associate’s degree.

Responsibilities

Greet and direct patients, visitors, and staff upon entry; monitor reception areas and assist as needed.
Provide a pleasant, prompt patient check-in by verifying necessary information and helping with questionnaires and forms.
Print daily team and physician schedules.
Attend to walk-in patients, scheduling inquiries, and prescription or record pick-ups.
Disseminate pertinent information using telephone and computer software systems.
Cross-check and update next-day charts against the appointment schedule.
Maintain an orderly and pleasing workspace that supports the integrity and safety of patients and staff.
Make appointment confirmation calls based on the patient appointment schedule.
Collect co-payments, non-covered service fees, and existing account balances during patient check-out.
Complete essential reports and forms as requested.
Perform additional administrative responsibilities as needed.
Travel to other locations as necessary.