Patient Services Representative-Eye

Carle Health • Champaign, IL

9d

About The Position

The Patient Services Representative 1 coordinates and participates in daily clinic preparation and patient-service activities. The role includes patient identification and check-in/check-out, charge posting, cash management, appointment scheduling, patient registration and account setup, and handling phone calls. The representative provides information to help meet patients’ needs and conveys a positive, professional image.

The role manages incoming patient-care requests, including in-basket activities, referrals, work queue activity, and telephone calls. It also requires accurate, complete, and timely reporting of medical information obtained from patients and referring physicians, as well as distributing messages according to practice communication standards. The representative must understand insurance eligibility, network coverage, and benefits; complete mandatory insurance training and ongoing competency refreshers; and initiate and secure prior authorizations when needed.

Requirements

• Associate's degree in a related field, or work experience in lieu of education.
• Basic computer skills.

Responsibilities

• Coordinate and participate in daily clinic preparation activities, including patient identification, check-in/check-out, charge posting, cash management, appointment scheduling, patient registration, account setup, and phone calls.
• Use the telephone system competently and take and deliver messages to physicians, nurses, and others.
• Accurately, completely, and promptly report medical information obtained from patients and referring physicians.
• Distribute messages according to practice communication standards.
• Serve as a role model by conducting oneself responsibly and professionally.
• Manage incoming patient-care requests related to in-basket activities, referrals, work queue activity, and incoming telephone calls.
• Apply insurance coverage rules, including eligibility, network coverage, and benefits.
• Complete mandatory insurance training and ongoing competency refreshers.
• Initiate and secure prior authorizations as needed.

Benefits

• Comprehensive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree