Patient Services Specialist - Harborview Eye Institute
About The Position
Harborview Eye Institute is hiring a Patient Services Specialist 2 to support staff, providers, and patients by maintaining efficient internal and external communications and helping coordinate clinic services. The role includes answering and triaging calls, scheduling provider and ancillary service appointments, and obtaining patient demographic, financial, and clinical information. The specialist partners with the clinic team to promote patient satisfaction and exceptional care delivery and performs other duties as requested. The UW Medicine Eye Institute is located in Harborview’s Ninth & Jefferson Building in Seattle and provides medical and surgical eye care for conditions ranging from common to complex. Its services include care for glaucoma, cataracts, retinal, corneal, orbital and nerve disorders, age-related eye diseases, refractive procedures such as LASIK, and oculofacial plastic surgery. The department also includes Eyes on James, a full-service optical shop. This is a regular, full-time, on-site position working 40 hours per week on a weekday day shift. The pay range is $21.82 to $29.41 per hour. The position is represented by WFSE HMC. UW staff benefits information is available through the benefits link provided in the posting.
Requirements
- High school graduation or equivalent.
- One year of healthcare, administrative, or customer service experience, or an equivalent combination of education and experience.
- Equivalent education and/or experience may substitute for minimum qualifications except where legal requirements, such as a license, certification, and/or registration, apply.
Responsibilities
- Provide staff, providers, and patients with an efficient system of internal and external communications, including answering and triaging calls.
- Schedule provider and ancillary service appointments.
- Obtain patient demographic, financial, and clinical information.
- Partner with clinic team members to prioritize patient satisfaction and exceptional care delivery.
- Perform other duties as requested.
Benefits
- Benefits are available; details are provided through the UW staff benefits link in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
