Patient Services Specialist - Radiology Services - Harborview

University of Washington•Seattle, WA

1d•Onsite

About The Position

Harborview Medical Center Radiology Services has an opportunity for a Patient Services Specialist 2. This on-site, per-diem temporary position supports outpatient mammography services and provides administrative cross-coverage for the Emergency Department Radiology reading room. The role coordinates patient scheduling, obtains and processes external imaging records, manages release-of-information requests, and supports clinical operations. The work is part of UW Medicine, whose mission is to improve public health by advancing medical knowledge, providing outstanding care, and preparing future health professionals. Harborview is the region's only Level I Trauma and verified burn center and is owned by King County and operated by UW Medicine.

Requirements

High school graduation or equivalent.
One year of healthcare, administrative, or customer service experience, or an equivalent combination of education and experience.
Equivalent education and/or experience may substitute for minimum qualifications except where legal requirements, such as a license, certification, or registration, apply.

Responsibilities

Coordinate high-volume outpatient mammography screening appointments and monitor Epic queues to optimize clinic templates and minimize patient waitlists.
Contact outside healthcare facilities to request, expedite, and track historical mammography films and radiologic reports for clinical comparison.
Coordinate technical uploads and reconcile external medical images and reports in the UW Medicine EMR and Radiology PACS systems.
Review, prioritize, and process daily medical records requests in Epic in compliance with legal requirements for disclosure of protected health information.
Provide scheduled administrative backup for the Emergency Department Radiology reading room, including triaging clinician phone calls and handling incoming orders.
Perform other duties as requested.