Patient Services Specialist

Florida Cancer Specialists • North Fort Myers, FL

6d • Onsite

About The Position

The Patient Services Specialist handles most clerical duties associated with a medical clinic. The role is divided into stations with distinct sets of duties, but every specialist is expected to assist coworkers with all Patient Services Specialist duties and learn and perform the responsibilities of every front-office station. Duties performed may vary based on office layout and station assignments. The position requires strong copywriting and editing skills, attention to detail, organization, flexibility, and the ability to consistently meet time-sensitive priorities. Other duties and projects may be assigned.

The position is based at the North Fort Myers Office and is not remote. Standard workdays are Monday through Friday, 8:00 AM to 5:00 PM, with 26–50% travel to satellite offices and offsite meetings. A valid state driver's license and compliance with the company's Driver Safety Operations and Motor Vehicle Records Check Policy are required.

Offers are contingent on satisfactory background screening. New hires must receive required vaccinations, including influenza, unless an exemption is approved, and are subject to drug testing. FCS is a drug-free workplace and does not recognize medical marijuana cards.

Requirements

• High school diploma or GED.
• Strong attention to detail and ability to multitask.
• Excellent interpersonal skills and strong communication skills with a wide variety of personalities.
• Critical-thinking skills, including problem solving, analysis, decision-making, planning, time management, and organization; ability to exercise independent judgment.
• Interpersonal effectiveness, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness.
• Ability to handle sensitive and confidential material and emotionally charged matters effectively.
• Good command of English and effective oral, written, and presentation communication; active listening and balanced feedback skills.
• Strong customer focus and ability to support quality, performance effectiveness, operational excellence, collaboration, partnerships, and positive employee, physician, and community relations.
• Ability to manage time, conflicting priorities, stress, and professional development; self-motivation and ability to work independently with limited supervision.
• Ability to work effectively in a fast-paced, multi-site environment and manage competing priorities and demands from various stakeholders and sites.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Valid state driver's license and compliance with the company's Driver Safety Operations and Motor Vehicle Records Check Policy.
• Ability to travel 26–50%.
• Availability to work Monday through Friday, 8:00 AM to 5:00 PM.

Nice To Haves

• Experience in the healthcare field is highly preferred.
• A second language is an asset but is not required.

Responsibilities

• Handle clerical duties associated with a medical clinic.
• Learn and perform the duties of all front-office stations.
• Assist coworkers with all Patient Services Specialist duties as needed.
• Travel to satellite offices and offsite meetings.
• Perform other duties and projects as assigned.

Benefits

• Competitive wages.
• Tuition reimbursement.
• 401(k) match.
• Pet insurance.
• Legal insurance.
• Professional opportunities, career advancement, and training.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED