Patient Services Specialist

SunState Medical Specialists•Pembroke Pines, FL

About The Position

SunState Medical Specialists (SMS), part of OneOncology, provides community-based specialty care across Florida. The Patient Services Specialist ensures a high level of patient service by anticipating needs, maintaining service expectations, and responding to feedback. The role supports patients, physicians, and other internal customers while maintaining a professional service that meets patient needs. The position provides front-desk and administrative support, including patient scheduling, registration, admissions and discharges, record and document management, referral follow-up, telephone response, and assistance with billing and insurance questions. It also helps maintain patient and employee-facing spaces, directs visitors and vendors, and supports the multidisciplinary team and Center Leads with general administrative duties and ad hoc tasks. Travel to other centers may be required.

Requirements

High school diploma or equivalent.
Demonstrated ability in an administrative role in a busy, customer-focused environment; medical experience preferred.
Ability to handle and resolve urgent matters and time-critical medical appointments.
Strong organizational and communication skills, including the ability to liaise with internal and external stakeholders.
Proven ability to work effectively both independently and as part of a team.
Knowledge of patient billing systems and related funding mechanisms.
Ability to use clinical administration systems and Microsoft Office software.
Collaborative approach when working with the wider administration team and other internal customers, in line with organizational values.
Flexible approach to work.
Ability to travel to other centers as required.

Nice To Haves

Medical administrative experience preferred.
Bilingual English/Spanish preferred.

Responsibilities

Monitor and respond to patient feedback.
Monitor patient flow and direct patients as appropriate.
Answer and attend to telephone calls in a timely manner.
Respond to queries in accordance with the privacy policy and use service knowledge to address patient questions.
Provide support to physicians and other internal customers as required.
Assist patients with questions regarding billing and insurance payments.
Maintain and improve the patient waiting room and the appearance, supplies, and organization of patient- and employee-facing spaces.
Direct vendors and visitors and ensure compliance with sign-in protocols.
Schedule physician appointments based on availability and appropriate timeframes.
Support physician clinic visits by ensuring patient records are complete before and after visits.
Admit and discharge patients before and following consultations, evaluations, and follow-up appointments.
Register new patients promptly and ensure personal and billing details are accurate.
Register required documentation and correspondence for consultation appointments.
Create referring doctor records as required and follow up on referrals.
Manage documents and perform general administrative and patient support duties, including report generation.
Work cooperatively within a multidisciplinary team and assist colleagues in achieving team objectives and work outcomes.
Adhere to policies and procedures in the work instruction manual and as directed.
Contribute to team development through huddles and problem-solving, and support Center Leads and physicians with ad hoc tasks.
Travel to other centers as required.