Patient Services Specialist

Florida Cancer Specialists • Wellington, FL

5d • Onsite

About The Position

The Patient Services Specialist handles most clerical duties associated with a medical clinic. The position is divided into front-office stations, each with a distinct set of duties, but every specialist is expected to learn and perform the duties of all stations and help coworkers as needed. Specific duties may vary according to office layout and station assignments. The role requires attention to detail, organization, flexibility, and the ability to meet time-sensitive priorities in a fast-paced, multi-site environment. Other duties and projects may be assigned.

Requirements

• High school diploma or GED.
• Strong attention to detail and ability to multitask.
• Excellent interpersonal skills and communication with a wide variety of personalities.
• Critical-thinking, problem-solving, analytical, decision-making, planning, time-management, and organizational skills.
• Ability to exercise independent judgment.
• Interpersonal effectiveness, emotional intelligence, diplomacy, tact, conflict-management skills, delegation skills, and diversity awareness.
• Ability to handle sensitive and confidential material and emotionally charged matters effectively.
• Good command of the English language and effective oral, written, and presentation communication skills; active listening and balanced feedback skills.
• Strong customer focus and ability to support quality, performance effectiveness, operational excellence, collaboration, partnerships, and positive employee, physician, and community relations.
• Ability to manage time, conflicting priorities, stress, and professional development; self-motivated, able to work independently with limited supervision.
• Ability to work effectively in a fast-paced, multi-site environment and manage competing priorities and demands.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Valid state driver's license and compliance with the company's Driver Safety Operations and Motor Vehicle Records Check Policy.
• Clear background screening and drug screening; required vaccinations unless an exemption is approved.
• Strong copywriting and editing skills.

Nice To Haves

• Experience in the healthcare field is highly preferred.
• A second language is an asset but not required.

Responsibilities

• Handle clerical duties associated with a medical clinic.
• Learn and perform the duties of all front-office stations.
• Assist coworkers with Patient Services Specialist duties as needed.
• Manage competing priorities and demands from various stakeholders and sites.
• Travel to satellite offices and offsite meetings.
• Perform other duties and projects as assigned.

Benefits

• Competitive wages and salaries.
• Comprehensive benefits packages.
• Tuition reimbursement.
• 401(k) match.
• Pet insurance.
• Legal insurance.
• Professional opportunities, career advancement, and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED