Patient Services Specialist

SimonMed Imaging • Casa Grande, AZ

10d

About The Position

At SimonMed Imaging, Patient Services Specialists facilitate patient admission flow across imaging centers and help ensure each visit begins with clarity, efficiency, and care. They greet patients, verify insurance, process documentation, and support patients through admission. The role is suited to someone who thrives in a fast-paced environment, communicates with empathy, solves problems, and contributes to a collaborative healthcare team.

The position requires a patient-first approach, clear communication, attention to detail, adaptability, reliability, accountability, and problem-solving. Patient Services Specialists accurately collect and process patient demographics, insurance information, medical histories, consent forms, and payments; maintain composure in high-volume settings; and help resolve scheduling, billing, and patient-flow issues while supporting a positive patient experience.

The role offers experience in healthcare operations, patient access, and medical administration, with opportunities to work alongside clinical, operational, and support teams. Employment is contingent upon successful completion of drug and background screening. Some positions require a favorable driving record.

Requirements

• High school diploma or equivalent required.
• Strong computer and data-entry skills.
• Ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• Patient-first approach with empathy, respect, and genuine concern for patient needs.
• Strong attention to detail when handling patient and payment information.
• Ability to remain calm under pressure and handle sensitive situations professionally.
• Reliability, accountability, ownership of work, and follow-through.
• Successful completion of drug and background screening is required for employment.

Nice To Haves

• At least 1 year of customer service, patient access, medical office, or call center experience preferred.
• Experience with scheduling, insurance verification, or healthcare registration processes preferred.
• Experience working with EMR/PM systems preferred.
• A favorable driving record may be required for some positions.

Responsibilities

• Greet patients and guide them through the admission process.
• Verify insurance and process patient documentation.
• Collect, process, and maintain patient demographics, insurance information, medical histories, consent forms, and payments accurately.
• Support smooth front-desk operations and collaborate with patients and team members.
• Manage competing priorities and handle sensitive or challenging situations professionally.
• Help resolve scheduling, billing, and patient-flow issues while maintaining a positive patient experience.

Benefits

• Free whole-body scans for each team member
• Competitive wages
• No nights, calls, or weekends
• Cross-training opportunities
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) eligibility
• Pet insurance
• Paid holidays
• PTO
• Sick time
• Growth opportunities in healthcare operations, patient access, and medical administration

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED