Patient Services Specialist

SimonMed Imaging • Ocoee, FL

3d

About The Position

The Patient Services Specialist is the first point of contact for patients and helps facilitate the admission flow at SimonMed Imaging centers. The role supports a smooth and compassionate patient experience by greeting patients, verifying insurance, processing documentation, and ensuring visit details are handled accurately and efficiently. The specialist works in a fast-paced environment and collaborates with clinical, operational, and support teams to support front desk operations and patient access.

The position involves collecting and maintaining patient demographics, insurance information, medical histories, consent forms, and payments. It also includes helping address scheduling, billing, and patient-flow issues while communicating with empathy and professionalism. The role offers experience in healthcare operations, patient access, and medical administration, as well as cross-training opportunities.

Requirements

• High school diploma or equivalent required.
• Strong computer and data entry skills.
• Ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• Patient-first approach, empathy, respect, and genuine concern for patient needs.
• Ability to stay composed under pressure, manage competing priorities, and handle sensitive or challenging situations professionally.
• Reliability, accountability, ownership of work, and follow-through.

Nice To Haves

• At least 1 year of customer service, patient access, medical office, or call center experience preferred.
• Experience with scheduling, insurance verification, or healthcare registration processes preferred.
• Experience working with EMR/PM systems preferred.

Responsibilities

• Greet patients and guide them through the admission process at imaging centers.
• Verify insurance and process patient documentation.
• Collect, process, and maintain patient demographics, insurance information, medical histories, consent forms, and payments accurately.
• Support smooth and collaborative front desk operations alongside clinical, operational, and support teams.
• Help resolve scheduling, billing, and patient-flow issues while maintaining a positive patient experience.

Benefits

• Free whole-body scans for each team member
• Competitive wages
• No nights, calls, or weekends
• Cross-training opportunities
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) eligibility
• Pet insurance
• Paid holidays
• PTO
• Sick time

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED