Patient Services Specialist

SimonMed Imaging • Ocoee, FL

5d

About The Position

The Patient Services Specialist supports patient admission flow across SimonMed Imaging centers and helps ensure each visit begins with clarity, efficiency, and care. The role serves as an initial point of contact, greeting patients, verifying insurance, and processing documentation while ensuring visit details are handled accurately and compassionately.

The position calls for someone who communicates empathetically, works well with others, and can remain composed in a fast-paced environment. The specialist helps patients through the access experience and contributes to smooth front desk operations by addressing scheduling, billing, and patient flow issues.

Requirements

• High school diploma or equivalent required.
• Strong computer and data entry skills.
• Ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• A patient-first mindset, with empathy, respect, and genuine concern for patient needs.
• Clear communication, active listening, professionalism, and a team-oriented approach.
• Attention to detail when collecting, processing, and maintaining patient and payment information.
• Ability to stay composed under pressure, manage competing priorities, and handle sensitive or challenging situations professionally.
• Reliability, accountability, follow-through, and problem-solving skills.

Nice To Haves

• At least 1 year of customer service, patient access, medical office, or call center experience.
• Experience with scheduling, insurance verification, or healthcare registration processes.
• Experience working with EMR/PM systems.

Responsibilities

• Greet patients and guide them through admission.
• Verify insurance and process patient documentation.
• Collect, process, and maintain patient demographics, insurance information, medical histories, consent forms, and payments accurately.
• Support collaborative front desk operations and communicate with patients and teams.
• Help resolve scheduling, billing, and patient flow issues while maintaining a positive patient experience.

Benefits

• Free whole-body scans for each team member.
• Competitive wages.
• No nights, calls, or weekends.
• Cross-training opportunities.
• Medical, dental, and vision insurance.
• 401(k) eligibility.
• Pet insurance.
• Paid holidays.
• PTO.
• Sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED