Patient Services Specialist
About The Position
Bookmark Medical is hiring a Patient Services Specialist for a full-time, clinic-based role. The position helps create a smooth and supportive patient experience by handling front-desk interactions, communications, scheduling, insurance-related tasks, and accurate EHR records. The Specialist supports clear communication between patients and providers and helps maintain an organized, efficient, patient-ready front desk. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with 8-hour shifts and a 30-minute lunch break. Clinics are closed on weekends, so Saturday and Sunday shifts are not required. Bookmark Medical describes its mission as improving lives through high-quality continuous care and emphasizes trust, teamwork, compassion, continuous progress, inclusion, and belonging.
Requirements
- Experience in healthcare, customer service, or an administrative role.
- Strong communication and interpersonal skills.
- Comfort working in a fast-paced, team-oriented environment.
- A positive attitude and commitment to patient-centered service.
Nice To Haves
- EHR proficiency; Athena or eCW experience is preferred.
Responsibilities
- Greet patients and check them in with warmth and professionalism.
- Manage incoming calls, messages, and patient inquiries.
- Schedule appointments, referrals, follow-ups, and co-pays.
- Assist with insurance verification and prior authorizations.
- Support clear communication between patients and providers.
- Update and maintain accurate information in the EHR.
- Help keep the front desk organized, efficient, and patient-ready.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Company-funded HSA
- Exclusive healthcare discounts
- 401(k) with company match
- Company-paid life insurance
- Flexible time off
- Vacation Exchange Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
