Patient Services Specialist

SimonMed Imaging • Jacksonville, FL

7d

About The Position

Patient Services Specialists facilitate patient admission across SimonMed Imaging centers and help ensure each visit begins with clarity, efficiency, and care. They serve as an initial point of contact, greeting patients and helping guide them through the admission process. The role involves verifying insurance, processing documentation, and accurately handling patient information and payments.

This position is suited to someone who communicates with empathy, works effectively in a fast-paced environment, and contributes to collaborative front desk operations. The specialist helps resolve scheduling, billing, and patient-flow issues while supporting a smooth and compassionate patient experience.

Requirements

• High school diploma or equivalent required.
• Strong computer and data-entry skills.
• Ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• Patient-first approach, empathy, respect, and genuine concern for patient needs.
• Attention to detail when handling patient information, documentation, and payments.
• Ability to remain composed under pressure and manage competing priorities.
• Reliability, accountability, follow-through, and problem-solving skills.

Nice To Haves

• At least 1 year of customer service, patient access, medical office, or call center experience preferred.
• Experience with scheduling, insurance verification, or healthcare registration processes preferred.
• Experience working with EMR/PM systems preferred.

Responsibilities

• Greet patients and guide them through the admission process.
• Collect, process, and maintain patient demographic information, insurance details, medical histories, consent forms, and payments accurately.
• Support smooth front desk operations and collaborate with clinical, operational, and support teams.
• Help resolve scheduling, billing, and patient-flow issues while maintaining a positive patient experience.
• Communicate with patients and colleagues professionally, empathetically, and clearly.

Benefits

• Free whole-body scans for each team member.
• Competitive wages.
• No nights, calls, or weekends.
• Cross-training opportunities.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) eligibility.
• Pet insurance.
• Paid holidays.
• PTO.
• Sick time.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED