Patient Services Specialist

Advocate Health and Hospitals Corporation•Milledgeville, GA

About The Position

The Patient Services Specialist provides compassionate customer service and supports an excellent patient experience. The role manages patient registration, insurance verification, scheduling, payments, arrival and departure desk activities, and accurate maintenance of confidential patient and billing information. The specialist also supports billing, encourages patients to use front-end technology, responds appropriately to emergency codes, and monitors specified medications and emergency supplies. This is a full-time position scheduled Monday through Thursday, 8:00 a.m.–5:00 p.m., and Friday, 8:00 a.m.–12:00 p.m. The role requires working in a fast-paced office environment and sitting for extended periods, with occasional bending and lifting up to 10 pounds.

Requirements

High school diploma or GED.
Computer experience.
Customer relations experience.

Nice To Haves

Experience with medical records software.
Front desk practice experience.

Responsibilities

Provide caring, compassionate customer service to create an excellent patient experience.
Interact with patients and families using strong interpersonal skills, including in sensitive situations.
Use critical thinking and decisive judgment in a fast-paced environment; work cohesively with a team and independently with minimal supervision.
Manage patient registration, insurance verification, scheduling, collections and cash receipting, and arrival or departure desk activities according to standards and guidelines.
Encourage patients to use front-end technology during registration.
Enter and maintain confidential, accurate patient, insurance, billing, and payment information throughout the patient encounter.
Perform billing functions accurately or direct patients to the appropriate billing office.
Demonstrate proficiency in emergency codes and appropriate responses, as well as applicable federal and state healthcare regulations.
Monitor inventory and stock medications, narcotics, and emergency medications and equipment.

Benefits

Paid time off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible spending accounts for eligible health care and dependent care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational assistance program.
Career development programs.
Potential annual increases based on performance.
Incentive pay for select positions.
Premium pay such as shift and on-call pay, where applicable.