Patient Services Specialist

SimonMed Imaging • Jacksonville, FL

6d

About The Position

The Patient Services Specialist is the first point of care for patients and helps facilitate admission at SimonMed Imaging centers. The role supports a smooth patient experience by greeting patients, verifying insurance, collecting and maintaining patient information, and processing documentation and payments. It requires empathy, clear communication, attention to detail, adaptability in a fast-paced, high-volume environment, reliability, and problem-solving. The specialist works collaboratively with clinical, operational, and support teams and may help resolve scheduling, billing, and patient-flow issues. The position offers experience in healthcare operations, patient access, and medical administration.

Requirements

• High school diploma or equivalent required.
• Strong computer and data-entry skills.
• Ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• Empathy, respect, and a patient-first approach.
• Attention to detail when handling patient information and payments.
• Ability to remain composed under pressure and handle sensitive or challenging situations professionally.
• Reliability, accountability, follow-through, and problem-solving skills.

Nice To Haves

• At least 1 year of customer service, patient access, medical office, or call center experience.
• Experience with scheduling, insurance verification, or healthcare registration processes.
• Experience working with EMR/PM systems.

Responsibilities

• Greet and guide patients through admission at imaging centers.
• Verify insurance and process patient documentation.
• Collect, process, and maintain patient demographics, insurance information, medical histories, consent forms, and payments accurately.
• Support smooth, collaborative front-desk operations and a positive patient experience.
• Help resolve scheduling, billing, and patient-flow issues.
• Work with clinical, operational, and support teams.

Benefits

• Free whole-body scans for each team member.
• Competitive wages.
• No nights, calls, or weekends.
• Cross-training opportunities.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) eligibility.
• Pet insurance.
• Paid holidays.
• PTO.
• Sick time.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED