Patient Services Specialist

SimonMed Imaging • Orlando, FL

6d

About The Position

The Patient Services Specialist is the first point of care for patients and facilitates patient admission at SimonMed Imaging centers. The role supports a smooth, accurate, and compassionate visit by greeting patients, verifying insurance, processing documentation, and handling the details of each patient’s visit. It requires clear, empathetic communication, careful attention to patient and payment information, and the ability to stay composed while managing competing priorities in a fast-paced, high-volume environment. The specialist works collaboratively with clinical, operational, and support teams and helps address scheduling, billing, and patient-flow issues while maintaining a positive patient experience.

Requirements

• High school diploma or equivalent required.
• Strong computer and data entry skills.
• Ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• Patient-first approach, empathy, respect, and genuine concern for patient needs.
• Ability to remain composed under pressure, manage competing priorities, and handle sensitive or challenging situations professionally.
• Reliability, accountability, ownership of work, and problem-solving ability.

Nice To Haves

• At least 1 year of customer service, patient access, medical office, or call center experience preferred.
• Experience with scheduling, insurance verification, or healthcare registration processes preferred.
• Experience working with EMR/PM systems preferred.

Responsibilities

• Greet patients and guide them through admission and the start of their visit.
• Verify insurance and process patient documentation.
• Collect, process, and maintain patient demographics, insurance information, medical histories, consent forms, and payments accurately.
• Support smooth, collaborative front desk operations with patients and team members.
• Help resolve scheduling, billing, and patient-flow issues while maintaining a positive patient experience.
• Follow through on commitments and arrive prepared to support the team.

Benefits

• Free whole-body scans for each team member.
• Competitive wages.
• No nights, calls, or weekends.
• Cross-training opportunities.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) eligibility.
• Pet insurance.
• Paid holidays.
• PTO.
• Sick time.
• Growth opportunities in healthcare operations, patient access, and medical administration.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED