Patient Services Specialist - Radiology Services - Harborview

University of Washington•Seattle, WA

2d•$22 - $29•Onsite

About The Position

Harborview Medical Center’s Radiology Services is hiring a Patient Services Specialist 2 to support outpatient mammography scheduling, medical image intake, release-of-information processing, and administrative coverage for the Emergency Department Radiology reading room. The role is per diem, on-site with no telework, and involves alternate shifts. It offers the opportunity to contribute to patient and employee services and career growth. Harborview is a comprehensive healthcare facility owned by King County and operated by UW Medicine, serving patients throughout the Pacific Northwest, including vulnerable residents of King County.

Requirements

High school graduation or equivalent.
One year of healthcare, administrative, or customer service experience, or an equivalent combination of education and experience.
Equivalent education and/or experience may substitute for minimum qualifications except where legal requirements, such as a license, certification, or registration, apply.

Responsibilities

Coordinate high-volume outpatient mammography screening appointments and monitor Epic queues to optimize clinic templates and minimize patient waitlists.
Contact outside healthcare facilities to request, expedite, and track historical mammography films and radiologic reports needed for clinical comparison.
Coordinate the technical upload and data reconciliation of external medical images and reports into the UW Medicine EMR and Radiology PACS systems.
Review, prioritize, and process daily medical records requests in Epic to ensure legally compliant disclosure of protected health information.
Provide scheduled administrative backup for the Emergency Department Radiology reading room, including triaging clinician phone calls and handling incoming orders.
Perform other duties as requested.