Patient Care Coordinator Cooper Panariello Eye Institute

EssilorLuxottica Group • New York, NY

11d • $20 - $26

About The Position

The Patient Care Coordinator supports the practice by coordinating the daily administration of doctors, visitors, and patients. The role helps deliver an excellent patient experience by connecting the doctor with other practice functions and supporting the practice as a leading destination for vision care in the community. Responsibilities include greeting patients, managing calls and appointments, helping keep visits on schedule, coordinating reminders, maintaining patient financial information and claims, checking insurance eligibility, and supporting office operations and a safe environment. The position is part-time and may require weekend and evening work depending on business needs and location.

Requirements

• High school graduate or equivalent.
• At least 2 years of office experience in a healthcare setting.
• Strong customer service skills, both internal and external.
• Strong communication and listening skills.
• Problem-solving ability.
• Organizational skills.

Nice To Haves

• Familiarity with in-store technology, such as point-of-sale systems, patient record systems, and other software applications.
• Basic knowledge of services, products, vision insurance plans and coverage, and office operations.
• Strong interpersonal skills.

Responsibilities

• Greet patients promptly.
• Answer telephone calls promptly in a friendly and courteous manner.
• Schedule appointments in person or by phone to support patient satisfaction, provider time, and treatment room utilization.
• Keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and reminding providers of delays.
• Make appointment confirmation and order pickup reminder calls to patients.
• Record and update financial information, collect patient charges, and file, collect, and expedite third-party claims.
• Maintain business office inventory and equipment, anticipate supply needs, partner with the Practice Manager to order supplies, and verify receipt.
• Protect patient rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.
• Determine medical and vision insurance eligibility according to patients’ current plan coverage.
• Ensure office systems are maintained.
• Maintain a safe working environment for team members and patients.
• Follow policies and procedures, report needed changes, and contribute to team efforts by completing related tasks.
• Work weekends and evenings in support of business needs, as varies by location.
• Meet attendance and daily timekeeping requirements.
• Follow company policies and procedures and maintain the proper dress code.
• Perform other administrative responsibilities as assigned by the Practice Manager or required by business needs.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
• May be offered a competitive bonus and/or commission plan.
• Professional development support.
• Incentive opportunities.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED