Southeast Eye Group Patient Care Coordinator

EssilorLuxottica Group • Hiawassee, GA

1d

About The Position

The Patient Care Coordinator supports the practice by coordinating the daily administration of doctors, visitors, and patients. The role links the doctor with other practice functions to provide an excellent patient experience and help establish the practice as a leading destination for vision care in the community.

The position is full-time and supports business needs that may include weekends and evenings, varying by location. It handles patient reception and appointment coordination, communications, financial and insurance administration, office inventory and systems, confidentiality, and workplace safety. Other administrative responsibilities may be assigned by the Practice Manager or based on business needs.

Requirements

• High school graduate or equivalent.
• At least 2 years of office experience in a healthcare setting.
• Strong customer service skills, both internal and external.
• Strong communication and listening skills.
• Problem-solving ability.
• Organizational skills.

Nice To Haves

• Familiarity with in-store technology, including point-of-sale systems, patient record systems, and other software applications.
• Basic knowledge of services, products, vision insurance plans and coverage, and office operations.
• Strong interpersonal skills.

Responsibilities

• Greet patients promptly.
• Answer telephone calls promptly and courteously.
• Schedule appointments in person or by phone to support patient satisfaction, provider time, and treatment-room utilization.
• Keep appointments on schedule by notifying the doctor or provider when patients arrive, reviewing service delivery against the schedule, and reminding providers about delays.
• Make reminder calls to confirm appointments and notify patients when orders are ready for pickup.
• Record and update financial information; collect patient charges; and file, collect, and expedite third-party claims.
• Maintain business office inventory and equipment, determine stock levels, anticipate supply needs, coordinate ordering with the Practice Manager, and verify received supplies.
• Maintain the confidentiality of medical, personal, and financial information in accordance with HIPAA.
• Determine medical and vision insurance eligibility in accordance with patients’ current plan coverage.
• Ensure office systems are maintained.
• Maintain a safe working environment for team members and patients.
• Follow policies and procedures and report needed changes.
• Contribute to team efforts by completing related tasks as needed.
• Work weekends and evenings in support of business needs, varying by location.
• Meet attendance and daily timekeeping requirements.
• Adhere to company policies and procedures and maintain the required dress code.
• Perform other administrative responsibilities assigned by the Practice Manager or required by business needs.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
• Competitive bonus and/or commission plan may be offered.
• Professional development support.
• Incentive opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED