Patient Care Coordinator - South East Eye Group (Blairsville)

EssilorLuxottica Group • Blairsville, GA

7d • Onsite

About The Position

The Patient Care Coordinator supports the practice by coordinating the daily administration of doctors, visitors, and patients. The role connects the doctor with other practice functions to provide an excellent patient experience and help establish the practice as the community’s premier destination for vision care.

South East Eye Group provides comprehensive optometric care, ocular disease management, routine eye examinations, refractive services, and vision therapy. The practice is part of TeamVision, a Management Service Organization within EssilorLuxottica. The position is full-time and based at the Blairsville practice.

Requirements

• High school graduate or equivalent.
• At least one year of strong internal or external customer service experience.
• Strong communication and listening skills.
• Problem-solving ability.
• Organizational skills.

Nice To Haves

• Experience in healthcare.
• Familiarity with in-store technology, including point-of-sale systems, patient record systems, and other software applications.
• Basic knowledge of services, products, vision insurance plans and coverage, and office operations.
• Strong interpersonal skills.

Responsibilities

• Greet patients promptly and answer telephone calls in a friendly, courteous manner.
• Schedule appointments in person and by phone to support patient satisfaction, provider time, and treatment-room utilization.
• Keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and alerting providers to delays.
• Make appointment confirmation and order pickup reminder calls to patients.
• Record and update financial information, collect patient charges, and file, collect, and expedite third-party claims.
• Maintain office inventory and equipment, anticipate supply needs, coordinate supply orders with the Practice Manager, and verify receipt of supplies.
• Protect patient medical, personal, and financial information in accordance with HIPAA.
• Determine eligibility for medical and vision insurance based on patients’ current plan coverage.
• Ensure office systems are maintained and maintain a safe working environment for team members and patients.
• Follow policies and procedures, report needed changes, and contribute to team efforts by completing related tasks.
• Work weekends and evenings as business needs require; schedules vary by location.
• Meet attendance and daily timekeeping requirements and comply with company policies and dress code.
• Perform other administrative responsibilities as assigned by the Practice Manager or as business needs require.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
• Competitive bonus and/or commission plan may be offered.
• Professional development support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED