Patient Care Coordinator - South Knoxville clinic

Upstream Rehabilitation • Knoxville, TN

2d • Onsite

About The Position

Results Physiotherapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator for its South Knoxville clinic. This entry-level office position maintains pleasant, consistent daily clinic operations and supports clinic growth through effective practice management and patient intake. The coordinator works with the Clinic Director to carry out efficient procedures and support Upstream Rehabilitation’s mission, vision, and values. The role involves greeting patients and visitors, scheduling referrals and appointments, verifying insurance coverage, collecting payments, managing clinic documentation and schedules, and maintaining an organized front office. It is a full-time position operating during normal business hours Monday through Friday, with a minimum expectation of 40 hours per week. Special events may require some evening or weekend attendance, and additional hours may be needed.

Requirements

• High school diploma or equivalent.
• Communication skills and ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time management and presentation skills as a member of a team.
• Ability to perform the position’s essential functions, including sedentary work, frequent computer and office-equipment use, repetitive typing, and accurate communication and visual review of computer screens.
• Ability to occasionally walk, stand, push or pull up to 20 pounds, and lift or carry up to 20 pounds.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
• Verify patient insurance coverage and collect money due at the time of service.
• Make welcome calls and monitor and influence the arrival rate through a positive customer experience.
• Manage the clinic schedule efficiently.
• Manage document routing, non-clinical documentation, deposits, and personal overtime.
• Manage caseload, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory and maintain an orderly, organized front office workspace.
• Attend required training with Territory Field Trainers for Raintree and other business-process updates.
• Complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to give back to a cause meaningful to you.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off plus paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED