Patient Care Coordinator Neurosurgery Clinic

Banner Health

4d•Onsite

About The Position

The Patient Care Coordinator (PCC) serves as a liaison between providers, patients, and staff to coordinate administrative aspects of care in the Banner - University Medicine Neurosurgery Clinic. The role supports a seamless patient experience across the treatment continuum by coordinating patient needs assessments, insurance and authorization verification, registration, documentation, and appointment scheduling. The PCC follows provider instructions, delegates tasks to appropriate team members, and may request status updates to help ensure completion. Although the role is not a leadership position, it is responsible for effective communication within the assigned service line. The PCC reviews completed DRs and updates status in the ARM tool, schedules new and established visits, completes outgoing referrals, monitors the PCC message pool, and communicates promptly with patients, providers, offices, vendors, and other PCCs. The role also supports procedure scheduling, authorization, and coordination. The position works independently under general supervision and established procedures, with primary responsibility for the assigned department and occasional crossover assistance to other departments. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The clinic is located at 755 McDowell Road in Phoenix, Arizona.

Requirements

High school diploma, GED, or equivalent working knowledge.
Three or more years of experience working in a hospital or medical office.
Knowledge of medical terminology.
Ability to work under minimal supervision and make independent decisions using good judgment.
Excellent communication, human relations, attention-to-detail, and organizational skills.
Highly developed interpersonal relations and process coordination skills.
Knowledge of payer contract terms and processes.
Ability to perform basic math and handle confidential information and sensitive issues.
Ability to use common office and hospital software for patient intake, updates to medical history, scheduling, and billing.
For roles supporting a mobile medical unit: ability to travel within the local community.

Nice To Haves

Additional related education and/or experience preferred.

Responsibilities

Perform patient intake, including pre-registration and registration, and partner with the clinical care team to determine initial authorizations based on anticipated treatment.
Obtain insurance benefit information for treatment services, including inpatient and outpatient services, prescription drugs, and, when necessary, travel and housing; answer questions about authorizations and provide information to providers, patients, and payors.
Obtain required insurance authorizations, notifications, signatures, and documentation; document information in patient records; and monitor insurance data, authorizations, preferred providers, and changes in treatment plans.
Partner with clinical teams and insurance providers to support continued coverage, maximum reimbursement, and reduced financial impact to patients.
Maintain documents, proposals, correspondence, spreadsheets, reports, and records using business software and applications for electronic medical records, billing, and data management.
Schedule physician appointments, tests, procedures, and surgeries, and provide preparation instructions when applicable.
Prepare, process, and manage patient documentation in department databases; liaise among patients, billing departments, and payors to address accounts receivable, outstanding issues, and patient concerns.
Communicate with patients, departments, referral networks, and providers to support appropriate care plans and protocols; protect confidentiality and proactively address scheduling conflicts.
Coordinate medical records with hospitals, practice offices, and ancillary services when applicable; respond to referral requests for tests, procedures, and specialty visits.
Follow medical-record guidelines and assist with procedures to support compliance with state and federal laws; reconcile charge tickets and notify clinical staff about incomplete tickets or missing charge or diagnosis codes when applicable.
Carry out provider instructions by delegating tasks to appropriate team members, obtaining status updates as needed, reviewing completed DRs, and updating status through the ARM tool.
Schedule new and established visits, complete outgoing referrals, monitor the PCC pool, and support procedure scheduling, authorization, and coordination.
Provide effective customer service and resources to support patients in maintaining optimal care, including follow-up tasks identified during patient needs assessments.
Assist other departments as needed in addition to maintaining primary responsibility for the assigned department.