Patient Care Coordinator- Lakewood Center clinic

Upstream Rehabilitation•Tacoma, WA

7d•Onsite

About The Position

Peoples Injury Network Northwest, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator to support clinic growth and maintain pleasant, consistent daily operations at its Tacoma, Washington clinic. This entry-level office position supports practice management and patient intake processes in collaboration with the Clinic Director, while advancing Upstream Rehabilitation’s mission, vision, and values. The Patient Care Coordinator welcomes patients and visitors, schedules referrals and patient visits, verifies insurance coverage, collects payments, and helps maintain an inviting, organized clinic environment. The role involves multitasking across computer programs and supporting efficient clinic procedures. It operates during normal business hours Monday through Friday, with a minimum expectation of 40 hours per week. Special events may require evening or weekend attendance, and additional hours may be needed. The position is subject to indoor environmental conditions and is primarily sedentary, with prolonged sitting and repetitive computer work. It also involves regular communication, occasional walking and handling items weighing up to 20 pounds, and rare climbing, kneeling, crouching, or reaching. Reasonable accommodations may be made for associates with disabilities, absent undue hardship.

Requirements

High school diploma or equivalent.
Strong communication skills and ability to relate well to Business Office and Field leadership.
Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
Efficient time-management and presentation skills as a team member.
Ability to perform sedentary work, including prolonged sitting and repetitive computer use.
Ability to communicate clearly and accurately with associates.
Ability to occasionally walk, stand, push or pull, lift, and carry items weighing up to 20 pounds.

Responsibilities

Greet everyone entering the clinic in a friendly and welcoming manner.
Schedule new referrals received by fax or telephone from patients and physician offices.
Verify patient insurance coverage.
Collect patient payments and all money due at the time of service.
Convert referrals into evaluations and schedule patient visits.
Create an inviting clinic atmosphere and make welcome calls.
Monitor and influence arrival rates by creating a great customer experience.
Manage the clinic schedule efficiently.
Manage document routing and non-clinical documentation.
Manage personal overtime and deposits.
Manage caseload, discharge candidates, progress notes, and insurance reporting.
Monitor clinic inventory.
Attend required training with Territory Field Trainers for Raintree and other business process updates.
Complete quarterly compliance training.
Perform other duties as assigned.