Patient Coordinator (Eye-Deal Vision)

VSP Ventures Optometric Solutions LLC • San Antonio, TX

7d • $17 - $19 • Onsite

About The Position

The Patient Coordinator provides a high-quality patient experience by welcoming and communicating with patients, maintaining efficient patient flow, and ensuring smooth transitions throughout the eye care experience. The role includes front-desk and administrative responsibilities, such as patient check-in and check-out, record updates, payment collection, appointment coordination, and handling patient communications. The coordinator also maintains confidentiality and organized records, supports special projects, and may cross-train in other departments. The working environment is generally favorable, with adequate lighting and temperature and no hazardous or unpleasant conditions caused by noise or dust.

Requirements

• One to two years of administrative experience, including at least one year providing administrative support.
• Ability to perform multiple tasks successfully in a fast-paced environment.
• Working knowledge of the MS Office package.
• Effective verbal communication skills and ability to prioritize tasks while handling incoming calls and inquiries.
• Effective written communication skills to document customer situations and prepare letters confirming agreements.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify customer needs.
• Proven problem-solving, negotiation, and decision-making skills.
• Ability to use discretion and judgment when applying customer and call-handling guidelines.
• Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment.

Responsibilities

• Warmly greet patients and complete check-in and check-out processes while prioritizing patient satisfaction.
• Work with staff, doctors, and patients to document patient information, update records, and collect payments.
• Answer and triage patient correspondence received by telephone, email, and fax, responding to inquiries promptly.
• Maintain patient records and files for accurate record keeping, security, and confidentiality.
• Schedule patient appointments to maintain patient flow, confirm appointments, and prepare charts for scheduled patients.
• Perform confidential administrative functions, including assembling reports, releasing records, and transmitting patient information to outside agencies.
• Keep the front desk and front entry organized.
• Work on special projects, cross-train in different departments, and perform other related duties as assigned or requested.

Benefits

• The compensation package may include eligible incentives, bonuses, and/or commission, depending on the role.
• VSP Vision benefits are referenced, but specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed