Patient Coordinator, Part Time (Antelope Mall Vision)

VSP Ventures Optometric Solutions LLC • Palmdale, CA

5d • $17 - $19 • Onsite

About The Position

The Patient Coordinator provides a high-quality patient experience by welcoming and communicating with patients, supporting efficient patient flow, and ensuring smooth transitions throughout the eye care experience. The role performs front-desk and administrative duties, including greeting patients, completing check-in and check-out, maintaining records, handling correspondence, collecting payments, and coordinating appointments. The position is part-time and onsite, as indicated by the title and onsite job tags.

Requirements

• One to two years of administrative experience, including at least one year providing administrative support.
• Demonstrated ability to perform multiple tasks successfully in a fast-paced environment.
• Working knowledge of the MS Office package.
• Effective verbal communication skills to prioritize multiple tasks and handle incoming calls and inquiries.
• Effective written communication skills to document customer situations clearly and prepare letters confirming agreements.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify customer needs.
• Proven problem-solving, negotiation, and decision-making skills.
• Ability to apply customer and call-handling guidelines with appropriate discretion and judgment.
• Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment.

Responsibilities

• Warmly greet patients and complete check-in and check-out processes to support patient satisfaction.
• Work with staff, doctors, and patients to document patient information, update records, and collect patient payments.
• Answer and triage patient correspondence received by telephone, email, and fax, and respond to inquiries in a timely manner.
• Maintain patient records and files for accurate record keeping and to protect security and confidentiality.
• Coordinate patient appointment scheduling, confirm appointments, and prepare charts for scheduled patients.
• Perform confidential administrative functions, including assembling reports, releasing records, and transmitting patient information to outside agencies.
• Keep the front desk and front entry organized.
• Work on special projects, cross-train in different departments, and perform other related duties as assigned or requested.

Benefits

• The compensation package may include eligible incentives, bonuses, and/or commission, depending on the role.
• VSP Vision benefits are referenced; specific benefits are not listed in the description.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed