Patient Service Representative - Coastal Eye Care

Tenet Healthcare Corporation • Ellsworth, ME

1d

About The Position

This is a non-exempt medical office position responsible for front-office processes in a physician practice at Coastal Eye Care. The Patient Service Representative supports practice operations and patient care by welcoming patients, coordinating appointments, maintaining patient and insurance information, processing payments and charges, and providing information about the practice and its patient portal. The role follows Tenet Physician Resources policies and procedures, HIPAA requirements, and applicable compliance standards. Additional responsibilities may be assigned as needed.

Requirements

• High school diploma or GED required.

Nice To Haves

• Healthcare management or administration certification preferred.
• Highly preferred: 1 to 2 years of experience working in a medical office or healthcare setting.

Responsibilities

• Adhere to and support the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.
• Follow the Tenet HIPAA Compliance Plan and Privacy Standards Confidentiality Agreement.
• Support the Tenet Corporate Compliance Program by understanding and following applicable laws, regulations, and policies, and reporting compliance concerns promptly and appropriately.
• Greet patients entering the practice.
• Answer office phones; make, confirm, and reschedule appointments as necessary.
• Check in patients, collect accurate demographic information, enter data into the electronic system, and verify insurance.
• Assist with patient checkout, referral processing, and scheduling.
• Collect co-pays and post charges.
• Enter charges and process patient balances.
• Provide patients with information about office policies, procedures, and the practice.
• Explain and enroll patients in the patient portal.
• Perform additional responsibilities as needed.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) retirement savings plan with employer match.
• Paid time off.
• Career development and continuing education opportunities.
• Health savings accounts and healthcare and dependent-care flexible spending accounts.
• Employee Assistance Program.
• Employee discount program.
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare, and auto and home insurance.
• $500 sign-on bonus for new hires only.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED