SWFL Eye - Patient Care Counselor

US Eye•Fort Myers, FL

4h•Onsite

About The Position

Southwest Florida Eye Care is a tri-ophthalmic practice that has served the Southwest Florida area since 2003. Patient Care Counselors support surgical patients, particularly those pursuing cataract and refractive surgery, and serve as a liaison between patients and clinical staff. They coordinate surgery scheduling and related appointments, communicate with ambulatory surgery centers (ASCs), obtain patient signatures when needed, and educate patients about premium lenses and what to expect before, during, and after surgery. The role also works with the financial team on insurance authorizations and explains patients’ financial responsibilities. This is a full-time position located in Fort Myers, Florida. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional overtime. Travel may be required. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.

Requirements

High school graduate or equivalent.
Exceptional people skills.
Thorough communication skills.
Ability to follow oral and written instructions.
Knowledge of materials, methods, instruments, and equipment.
Ability to read, write, and perform mathematical calculations.
Ability to maintain a high degree of confidentiality.
Ability to multitask, work in a fast-paced environment, and manage time to meet deadlines and organizational requirements.
Ability to follow instructions and work well with others or independently with minimal supervision.
Ability to document information in both technical and easy-to-understand language.
Knowledge of medical and surgical terminology.
Professional manner and attire.
Ability to counsel and educate patients about surgical procedures and lens options.

Responsibilities

Provide customized, concierge-level customer service to surgical patients.
Educate patients about surgical procedures, physician-recommended lens options and pricing, and how the options relate to patients’ lifestyle goals.
Coordinate with the financial team to provide information needed for insurance authorizations and collection of patient financial responsibilities.
Help patients establish payment plans and collect co-pays, co-insurance, surgical deposits, and full amounts.
Keep patients informed about insurance and scheduling updates.
Schedule ASC surgeries and preoperative and postoperative appointments according to physician scheduling protocols.
Coordinate financial and scheduling paperwork before surgery.