Patient Care Counselor

Bridgeview Eye Partners • Plainfield, IN

1d

About The Position

A Patient Care Counselor helps patients at the organization’s surgery locations understand every aspect of their surgical procedures. The role requires knowledge of each phase of surgery and the ability to explain options for Clear Lens Exchange, presbyopic-correcting lenses, and astigmatic-correcting implant lenses. The counselor conducts consultations, schedules patients, and performs preliminary testing to support counseling about lens options.

The position also involves communicating with patients before and after surgery, providing procedure and payment information, reviewing instructions and forms, educating patients, collecting payments when applicable, and preparing and maintaining surgical documentation.

Requirements

• High school graduate or equivalent.
• Excellent organization, verbal communication, and written communication skills.
• Ability to speak clearly so patients understand information without misinterpretation or confusion.
• Professional maturity, appearance, and demeanor.
• Ability to work independently and handle multiple tasks simultaneously.
• Strong organization skills.

Nice To Haves

• Previous experience in ambulatory surgery.
• Knowledge of medical terminology.

Responsibilities

• Communicate with all patients by phone regarding pre-operative and post-operative matters, according to Points of Contact.
• Compile and mail information about surgical procedures, fees, and available financing options.
• Assist patients with applications to Care Credit as needed.
• Review surgery instructions and forms with patients.
• Educate patients about surgical procedures and complete pre- and post-surgery documentation.
• Collect patient payments as applicable.
• Provide the ASC or hospital with required or requested paperwork.
• Scan necessary pre- and post-surgical paperwork into the database.
• Prepare patients’ surgical charts with appropriate paperwork.
• Conduct consultations, schedule patients, and perform preliminary testing to assist with counseling about lens options.

Benefits

• 6.5 paid holidays per year.
• Paid time off after the first 60 days of employment.
• Health, dental, and vision benefits.
• 401(k).

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED