Patient Care Counselor

US Eye•Sarasota, FL

About The Position

The Patient Care Counselor serves as the liaison between patients undergoing cataract and refractive surgery and clinical staff. The role ensures a concierge-level patient experience and supports patients throughout the surgical process, from education and scheduling through post-operative appointments. The counselor explains procedures and physician-recommended lens options and pricing, including how options relate to patients’ lifestyle goals. The position also coordinates with the financial team on insurance authorizations and patient financial responsibilities, and handles required scheduling and financial paperwork. This is a full-time position in Sarasota, Florida, with a Monday-through-Friday schedule from 8 a.m. to 5 p.m. and occasional overtime. Travel may be required.

Requirements

High school graduate or equivalent.
Exceptional people skills.
Thorough communication skills.
Ability to follow oral and written instructions.
Knowledge of materials, methods, instruments, and equipment.
Ability to read, write, and perform mathematical calculations.
Ability to maintain a high degree of confidentiality.
Ability to multitask, work in a fast-paced environment, and manage time to meet deadlines and organizational requirements.
Ability to follow instructions, work well with others, and work independently with minimal supervision.
Ability to document information in both technical and easy-to-understand terms.
Knowledge of medical and surgical terminology.
Professional manner and attire.
Ability to counsel and educate patients about surgical procedures and lens options.

Responsibilities

Provide customized, concierge-level customer service to surgical patients.
Educate patients about surgical procedures, physician-recommended lens options and pricing, and how options fit their lifestyle goals.
Work with the financial team to provide information needed for insurance authorizations and collection of patient financial responsibilities.
Help patients establish payment plans and collect co-pays, co-insurance, surgical deposits, and full amounts due.
Keep patients informed about insurance and scheduling updates.
Schedule ASC surgeries, preoperative appointments, and post-operative appointments according to physician scheduling protocols.
Coordinate financial and scheduling paperwork before surgery.
Facilitate post-operative appointments, communicate with the ASC, and obtain patient signatures when needed.
Explain what patients can expect before, during, and after surgery.