Retina Patient Care Counselor

Bridgeview Eye Partners • Elmhurst, IL

1d • $26 - $30

About The Position

A Patient Care Counselor helps patients at surgery locations fully understand every aspect of their surgical procedures. The role requires knowledge of each phase of surgery and the ability to identify and explain treatment and procedure options, including options for macular degeneration, Clear Lens Exchange, presbyopic-correcting lenses, and astigmatic-correcting implant lenses. The employee conducts consultations, schedules patients, and performs preliminary testing to help patients understand their lens options.

The position also involves communicating with patients before and after surgery, reviewing instructions and forms, completing documentation, coordinating paperwork with surgery centers and hospitals, and preparing patient charts. The posting describes a work-life balance with no nights or holidays.

Requirements

• High school graduate or equivalent.
• Excellent organization and verbal and written communication skills.
• Ability to speak clearly so patients understand information without misinterpretation or confusion.
• Professional maturity, appearance, and demeanor.
• Ability to work independently and handle multiple tasks simultaneously.
• Ability to produce reports and tracking data.
• Strong organization and communication skills.

Nice To Haves

• Previous experience in ambulatory surgery.
• Knowledge of medical terminology.

Responsibilities

• Communicate with all patients by phone regarding pre-operative and post-operative care, following Points of Contact.
• Compile and mail information about surgical procedures, fees, and available financing options.
• Assist patients with Care Credit applications as needed.
• Review surgery instructions and forms with patients.
• Educate patients about surgical procedures and complete pre- and post-surgery documentation.
• Collect patient payments, as applicable.
• Provide surgery centers and hospitals with required or requested paperwork.
• Scan necessary pre- and post-surgical paperwork into the database.
• Prepare patients’ surgical charts with appropriate paperwork.
• Conduct consultations, schedule patients, and perform preliminary testing to assist patients in considering lens options.

Benefits

• Starting wage of $26–$30 per hour based on previous experience.
• 6.5 paid holidays per year.
• Approximately 8 days of paid time off within the first year.
• Health, dental, and vision benefits.
• 401(k).
• No nights or holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED