Retina Patient Care Counselor
Bridgeview Eye Partners•Elmhurst, IL
About The Position
A Patient Care Counselor helps patients at surgery locations understand all aspects of their surgical procedures. The role requires knowledge of each phase of surgery and the ability to educate patients about treatment and procedure options, including options for macular degeneration, Clear Lens Exchange, presbyopic-correcting lenses, and astigmatic-correcting implant lenses. The counselor conducts consultations, schedules patients, and performs preliminary testing to help patients understand their lens options. The position is described as offering no nights or holidays.
Requirements
- High school graduate or equivalent.
- Excellent organizational, verbal, and written communication skills.
- Ability to speak clearly so patients understand information without misinterpretation or confusion.
- Professional maturity, appearance, and demeanor.
- Ability to work independently and handle multiple tasks simultaneously.
- Ability to produce reports and tracking data.
- Visual acuity sufficient to determine the accuracy, neatness, and thoroughness of assigned work.
Nice To Haves
- Previous experience in ambulatory surgery.
- Knowledge of medical terminology.
Responsibilities
- Communicate with all patients by phone at designated points of contact regarding pre-operative and post-operative care.
- Compile and mail information about surgical procedures, fees, and available financing options.
- Assist patients with Care Credit applications as needed.
- Review surgery instructions and forms with patients.
- Educate patients about surgical procedures and complete pre- and post-surgery documentation.
- Ensure applicable patient payments are collected.
- Provide ambulatory surgery centers and hospitals with required or requested paperwork.
- Scan necessary pre- and post-surgical paperwork into the database.
- Prepare patients’ surgical charts with appropriate paperwork.
- Conduct consultations, schedule patients, and perform preliminary testing to assist with counseling about lens options.
Benefits
- Starting wage of $26–$30 per hour based on previous experience.
- 6.5 paid holidays per year.
- Approximately 8 days of paid time off within the first year.
- Health, dental, and vision benefits.
- 401(k).
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
