Patient Care Counselor

US Eye•Sarasota, FL

4d•Onsite

About The Position

The Patient Care Counselor ensures all aspects of surgery scheduling for patients, including arranging post-operative appointments, coordinating with the ambulatory surgery center (ASC), obtaining patient signatures when needed, and educating patients about premium lenses and what to expect before, during, and after surgery. The role works with the financial team to support insurance authorizations and explain patients’ financial responsibilities. The counselor serves as a liaison between surgical patients and clinical staff, with a focus on building relationships with patients pursuing cataract and refractive surgery. This is a full-time position located in Sarasota, Florida. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional overtime possible. Travel may be required. Reasonable accommodation may be made for individuals with disabilities to perform essential functions.

Requirements

High school graduate or equivalent.
Exceptional people skills.
Thorough communication skills.
Ability to follow oral and written instructions.
Knowledge of materials, methods, instruments, and equipment.
Ability to read, write, and perform mathematical calculations.
Ability to maintain a high degree of confidentiality.
Ability to multitask, work in a fast-paced environment, and manage time to meet deadlines and organizational requirements.
Ability to follow instructions and work well with others or independently with minimal supervision.
Ability to document in both technical and easy-to-understand language.
Knowledge of medical and surgical terminology.
Professional manner and attire.
Ability to counsel and educate patients about surgical procedures and lens options.

Responsibilities

Provide customized, concierge-level customer service to surgical patients.
Educate patients about surgical procedures, physician-recommended lens options and pricing, and how those options align with their lifestyle goals.
Coordinate with the financial team to provide information needed for insurance authorizations and collection of patient financial responsibilities.
Assist patients with payment plans and collect co-pays, co-insurance, surgical deposits, and full amounts.
Keep patients informed about insurance and scheduling updates.
Schedule ASC surgeries and preoperative and postoperative appointments according to physician scheduling protocols.
Coordinate financial and scheduling paperwork before surgery.
Liaise between surgical patients and clinical staff.