Patient Financial Counselor

San Luis Valley Health • Alamosa East, CO

1h • $20 - $28

About The Position

San Luis Valley Health is seeking a Patient Financial Counselor to assist insured and uninsured patients with questions about healthcare costs, insurance, EOBs, statements of service, financial assistance, payment plans, payments, and refunds. The position may require commuting to any SLV Health location within the San Luis Valley to provide coverage as needed.

Requirements

• High school diploma or GED equivalent.
• At least two years of experience in a business office setting, working in a healthcare facility.
• Previous billing, insurance, and customer service experience.
• Ability to communicate effectively orally and in writing.
• Microsoft Office experience, including Excel, Word, Outlook, PowerPoint, and Publisher.

Responsibilities

• Answer account inquiries in person, by email, and over the phone in a timely manner.
• Read and explain EOB statements, claim forms, and patient estimates; handle payment collections and set up payment plans.
• Document account inquiries and the response or resolution to each question or issue.
• Assist patients with programs that may help cover their bills.
• Update patient demographic information in the EMR system.
• Work assigned pending tasks and worklists, documenting all communications.
• Coordinate with other departments and management to resolve patient complaints and disputes related to medical bills.
• Commute to any SLV Health location within the San Luis Valley to provide coverage as needed.
• Assist other areas within Patient Access and Patient Financial Services as needed.

Benefits

• Medical, dental, and vision plans with low-cost copays and deductibles.
• Paid time off and sick leave, with accruals beginning on the first day.
• Retirement plans available from day one, with up to a 5% employer match after one year of employment.
• Free life and disability insurance for full-time employees, with the option to purchase additional coverage.
• Voluntary benefits, including identity theft protection and medical and dependent care flexible spending accounts.
• Free on-site 24-hour employee health center and discounts at selected local fitness and recreational centers.
• Education program benefits to support growth and development.
• Opportunities to volunteer with the SLV Health Foundation and community-sponsored events.
• Discounts on cell-phone plans, ski and snowboard lift tickets, Dell computers, local pools, and Adams State University functions.
• Employee support services for employees and family members, including up to four free counseling sessions.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED